Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Synoptro website, digital products, subscriptions, and related services available through synoptro.com and any related pages or subdomains operated by Synoptro LLC.

By purchasing a product, subscribing to a service, or using this website, you agree to these Terms.

Who we are

Synoptro is operated by Synoptro LLC, a Pennsylvania limited liability company. In these Terms, "Synoptro," "we," "us," and "our" refer to Synoptro LLC.

What we offer

Synoptro may offer any of the following:

• digital products, including templates, kits, documents, guides, and other downloadable materials
• subscription-based offerings, including the Synoptro Forum and related advisory or collaboration programs
• consulting and advisory services

Additional terms may apply to specific offers, programs, or services. If there is a conflict between these Terms and offer-specific terms, the offer-specific terms control for that offering.

Orders and payments

For digital products and subscription purchases sold through our online reseller, FastSpring is the Merchant of Record and processes orders, payments, and applicable taxes on our behalf.

For certain consulting or service engagements, payments may be processed separately through Stripe, invoicing, or another payment method identified at the time of purchase or contract.

You agree to provide current, complete, and accurate billing and account information for all purchases.

Digital products and license

Unless otherwise stated, when you purchase a Synoptro digital product, you are purchasing a non-exclusive, non-transferable license to use the purchased materials for your own internal business or professional use.

You may:

• use the purchased materials for your own business or work
• modify the materials for your own internal use
• use the materials in client-facing work only if the specific product explicitly allows that use

You may not:

• redistribute, resell, sublicense, share, or publicly post the original product files
• claim ownership of Synoptro's original materials, frameworks, templates, or intellectual property
• use Synoptro materials to create a competing commercial product substantially based on our original work
• transfer access to paid products or member-only resources to another person or organization unless the license explicitly permits it

All rights not expressly granted are reserved by Synoptro.

Subscription services

Certain Synoptro offerings are recurring subscriptions, including the Synoptro Forum or similar community, advisory, or panel-based offerings.

If you purchase a subscription:

• you authorize recurring charges at the billing interval shown at checkout
• your subscription will continue until canceled
• you may cancel future renewals at any time before your next billing date
• cancellation stops future charges only and does not retroactively refund prior charges unless otherwise stated in our Refund Policy or required by law

We may change pricing for future billing periods by giving reasonable notice on the site, by email, or within the subscription experience.

Consulting services

Consulting, advisory, facilitation, or other custom services may be governed by a separate statement of work, proposal, master services agreement, invoice, or written engagement terms.

If you engage Synoptro for consulting services, those separate commercial terms will govern the service relationship in addition to these Terms.

Unless expressly agreed in writing, purchases of digital products or subscriptions do not create a consulting relationship.

Intellectual property

All content, frameworks, templates, branding, graphics, copy, product structure, documentation, and related materials made available by Synoptro are owned by or licensed to Synoptro LLC and are protected by applicable intellectual property laws.

Your purchase does not transfer ownership of our intellectual property.

Acceptable use

You agree not to:

• use this site or our products for unlawful purposes
• interfere with the operation or security of the site
• attempt to access restricted areas without authorization
• copy, scrape, reproduce, or distribute paid materials beyond the scope of your license
• misrepresent your affiliation with Synoptro

No guarantees

Synoptro provides operational guidance, templates, frameworks, and advisory resources intended to support planning and execution. We do not guarantee any specific business outcome, financial result, team performance result, adoption outcome, or organizational change result.

You are responsible for how you implement and use our materials and advice.

Disclaimer of warranties

To the fullest extent permitted by law, the website, digital products, subscriptions, and services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and availability.

We do not warrant that our products or services will meet every requirement, operate uninterrupted, or be compatible with every workflow, system, or tool.

Limitation of liability

To the fullest extent permitted by law, Synoptro LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of the website, products, subscriptions, or services.

Our total liability for any claim arising out of or relating to these Terms will not exceed the amount you paid to Synoptro for the specific product or subscription giving rise to the claim during the twelve months preceding the event giving rise to liability.

Termination

We may suspend or terminate access to any product, subscription area, or site feature if you violate these Terms or misuse our services.

Any provisions that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, payment obligations, and governing law.

Changes to these Terms

We may update these Terms from time to time. Any changes become effective when posted on this page. Continued use of our website, products, or services after updated Terms are posted constitutes acceptance of those updated Terms.

Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Contact

Questions about these Terms may be sent to: support@synoptro.com