Privacy Policy

This Privacy Policy explains how Synoptro LLC ("Synoptro," "we," "us," or "our") collects, uses, and protects information when you visit synoptro.com, purchase our products, subscribe to our services, or otherwise interact with us.

Who we are

Synoptro is operated by Synoptro LLC, a Pennsylvania limited liability company.

Information we collect

We may collect information in the following ways.

Information you provide directly

If you contact us, subscribe to a mailing list, join a waitlist, purchase a product, apply to participate in a program, or otherwise submit information through our website, we may collect information such as:

• name
• email address
• company name
• billing information
• any other information you choose to provide

Payment and purchase information

For digital products and subscription purchases sold through FastSpring, FastSpring acts as our Merchant of Record and collects information needed to process your purchase, including payment method, billing address, and transaction details.

For certain consulting or service engagements, payments may be processed through Stripe, invoicing, or another identified payment workflow. In those cases, the applicable payment provider collects and processes payment information according to its own policies.

We do not store full payment card details on our own servers.

Information collected automatically

When you visit our website, we may automatically collect technical and usage information such as:

• IP address
• browser type
• device type
• operating system
• pages viewed
• referring URLs
• approximate location data derived from IP address
• interactions with the site

This information may be collected through cookies, analytics tools, or similar technologies.

How we use information

We may use the information we collect to:

• provide access to purchased products or subscribed services
• process orders and communicate about purchases
• respond to support requests and inquiries
• send newsletters, updates, and marketing communications you have opted into
• administer subscriptions, waitlists, community participation, or events
• improve our website, products, services, and customer experience
• detect fraud, abuse, or misuse
• comply with legal obligations

Third-party services

We may use third-party services to operate our business, including services for:

• payment processing and merchant-of-record services
• analytics
• email communications
• forms and surveys
• customer support
• hosting and infrastructure

These providers process data under their own terms and privacy policies.

Examples may include:

• FastSpring, for digital product and subscription checkout
• Stripe, for certain consulting or service payments
• email service providers for newsletters and transactional messages
• analytics providers for website traffic and usage analysis

Cookies and similar technologies

We may use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve performance.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, resolve disputes, maintain records, and comply with legal obligations.

If you request deletion of your information, we will review and process the request subject to any legal or contractual obligations requiring retention.

Your rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information
• object to or restrict certain processing
• withdraw consent where processing is based on consent

To make a privacy-related request, contact us at support@synoptro.com.

Marketing communications

If you opt into receiving emails from us, you may unsubscribe at any time using the unsubscribe link in the email or by contacting us directly.

Children's privacy

Our website, products, and services are not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

Contact

Questions about this Privacy Policy may be sent to: support@synoptro.com